Returns & Exchanges
At Cat Mate, we want you and your feline friend to be completely satisfied with your purchase. If a product isn't the perfect fit for your home, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return.
Pack with Care
Place the items in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing